Privacy Policy

1. Who We Are

MP Software Ltd, operating as Muskoka Parry Sound Deck & Dock Company ("we", "us", "our"), operates the MP CRM platform available at mpcrm.ca. This privacy policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of personal information:

• Account information: name, email address, and phone number
• Client data: client names, email addresses, phone numbers, and mailing addresses
• Property information: property addresses, lake names, regions, and access notes
• Service data: quotes, job details, task records, invoices, and notes
• Usage data: login timestamps and audit logs for security purposes

3. How We Store Your Data

All data is stored in a PostgreSQL database hosted on Supabase, a cloud infrastructure provider. Data is encrypted at rest and in transit using industry-standard encryption protocols. Access to the database is restricted to authorized personnel only.

4. How We Use Your Information

We use your personal information to:

• Provide and maintain the MP CRM platform
• Manage client relationships, quotes, jobs, and invoices
• Communicate with you regarding your account and services
• Ensure the security and integrity of our platform through audit logging
• Comply with legal obligations

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data only with service providers who assist in operating the platform (e.g., cloud hosting, email delivery), and only to the extent necessary for them to perform their services. All service providers are bound by confidentiality agreements.

6. PIPEDA Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law. We collect personal information only with your knowledge and consent, limit collection to what is necessary for our stated purposes, and protect your information with appropriate security safeguards.

7. Data Retention

We retain your personal information for as long as your account is active and you continue to use our services. If you request account deletion, we will delete your personal data within 30 days of the request. Certain data may be retained longer if required by law or for legitimate business purposes such as resolving disputes.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete personal information
• Delete your personal data by requesting account deletion
• Withdraw consent for the collection and use of your information

To exercise any of these rights, please contact us at the address below.

9. Cookies

MP CRM uses session cookies strictly for authentication purposes. These cookies are necessary for you to remain signed in while using the platform. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us:

Email: admin@mpdeckanddock.ca

Company: MP Software Ltd, operating as Muskoka Parry Sound Deck & Dock Company